Privacy Policy
We process limited personal data to run our courses and provide support. Data includes contact details, enrolment info, and usage metadata (such as pages visited) in aggregated form.
Controller: Lumin Sketch School, London, United Kingdom. Legal bases include contract performance (Article 6(1)(b)), legitimate interests (6(1)(f)) for service improvement and security, and consent (6(1)(a)) for optional communications.
Categories of data we may collect:
- Identity and contact details (name, email, phone if provided)
- Account and enrolment data (course selections, payments via processors)
- Usage and device data (pages viewed, session events, approximate region)
- Support communications and survey responses
- Cookies and similar technologies for essential functionality and analytics (see Security & retention)
We do not intentionally collect special category data. Do not submit such data in free-text fields.
Last updated:
How we use your data
- Provide course services and support
- Improve the site and curriculum
- Communicate updates you opt into
Automated decision-making: none that produce legal or similarly significant effects.
International transfers: where processors are outside the UK/EEA, we rely on adequacy regulations or standard contractual clauses with additional safeguards.
Retention: account records are kept for as long as you maintain an account; support tickets up to 24 months; analytics data in aggregated form for trend analysis up to 26 months, unless legal obligations require longer.
Your rights
Under UK GDPR you can request access, correction, deletion, restriction, and portability. You can object to processing and withdraw consent at any time.
You also have the right to lodge a complaint with the ICO (ico.org.uk) if you believe your rights are infringed. We encourage contacting us first so we can resolve any issue promptly.
Security & retention
We apply proportionate technical and organisational measures and keep data only as long as necessary for the stated purposes.
- Encryption in transit, least-privilege access, and periodic access reviews
- Backups with limited retention and secure deletion practices
- Role-based access for staff and mandatory confidentiality
- Cookie usage: strictly necessary cookies for sessions; preference cookies to remember choices; analytics cookies with your consent (where applicable)
Contact
Email: [email protected]. Address: London, United Kingdom.
Phone (UK): +44 7446 183 742
For privacy-related queries, please include your account email and a brief description so we can assist you efficiently.